Support

Email support@roundshealthapp.com with a question, a bug or a suggestion. Tell us whether you use the website or the app, and which device. Please do not send medical records or details about your own health.

Common questions

A video will not play.

Some uploaders do not allow their videos to play outside YouTube, and some videos are removed or made private after they were recommended. Use Open on YouTube from the video's menu. Catalog updates drop videos that can no longer be embedded.

Why does the video stop when I leave the app?

YouTube's rules for apps that use its player do not allow playback in the background or in picture in picture. Inside the app, minimize the video and it keeps playing while you browse.

How does a video get into Rounds?

People recommend it in public clinician, science and health communities, or a listed health institution publishes it as a lecture. Nobody picks individual videos. The full rule is on How videos get in.

Is this medical advice?

No. Rounds is for learning about health. A recommendation is not a diagnosis or a treatment plan. Talk to a clinician about your own health.

I get no notifications for what I follow.

Allow notifications for Rounds in the iPhone's Settings and keep Background App Refresh on. A notification arrives when a catalog update adds videos in what you follow.

A video does not belong here, or a community, site or institution is missing.

Email us with the link. We do not add or remove single videos by hand, but we review the sources and the rule that decide what is in.

Rounds is operated by Kaine Ventures LLC. General questions: hello@roundshealthapp.com. Read the privacy policy.